Privacy Policy

This Privacy Notice sets out how Moonline processes and protects the privacy of your personal information. This policy describes how we treat personal information about you when you visit Moonlinetravel.com. We recommend you review this privacy policy.

Moonline Travel and Trade Ltd. and its affiliated companies appreciate your interest in this Website and other related or linked Moonline sites (Site). Your privacy is important, and we want you to understand our practices regarding gathering information from visitors to the Site and the uses we make of that information. Please check each portion or page of the Site that you visit. Some parts or pages of the Site may contain changes to the Privacy Statement applicable to your use of that portion or page; for example, some applications may request additional information from you.

At Moonline Travel and Trade Ltd, we understand that data privacy is a very important issue, and we take the protection of your data very seriously. We treat your personal data as private and confidential. We are committed to protecting the privacy of your personal details every time you provide us with your essential required personal information for any travel & tourism-related services, booking or making purchases online, free newsletters or for other purposes where you have to provide some of your basic personal details for using Moonlinetravel.com portal services. Thus we consider customer information safety a matter of great importance.

Our privacy policy does not apply to the practices of other companies advertised or otherwise linked and listed on Moonlinetravel.com. By using our portal, you signify your acceptance of this Policy.

Please note that this Policy applies only to information collected by our portal and not information collected or obtained by other means or media. Our policy ensures that any information you provide us remains private and secure.

This privacy policy applies to Moonlinetravel.com only and does not apply to any affiliated websites/portals or third-party websites, even if they are linked with the Moonlinetravel.com website. It is recommended that you also read the privacy policy of other parties you interact with.

We use your Personal Information provided to us either voluntarily or mandatorily to provide you with information on Moonlinetravel.com, and properly deliver our services to you.

As a registered member of Moonlinetravel.com, you will be entitled to some discounts, savings, special deals, updates and other benefits on air tickets, hotel bookings/reservations, holiday packages, car rentals, etc.

How do we collect your data/information?

Some data are collected when you provide it to us voluntary. This could, for example, be data you enter on a contact form.

Our IT systems automatically collect other data when you visit the website. These are primarily technical data such as the browser and operating system you are using or when you access the page. These data are collected automatically as soon as you enter our website. Some information collected from you is mandatory for delivery of our services to you.

Below is the list of how the data are collected from you:

Voluntary information: Some information is voluntarily provided to us by you, such as name, physical address, email address, IP address, phone number, credit card information, as well as details including gender, occupation, location, purchase history, and other demographic information when you wish to buy and/or apply to use any of our services, consult with any of our teams or customer service team, send us an email, post on our blog or any other of our social media networks or communicating with us with different ways;

Mandatory information:Collected personal information provided by you at the time of registration, making a reservation, applying for a vacancy/career opportunity or making online payment, included but not limited to, are the only mandatory submission you are required to make as a user of our services.
Automatically collected information:This information is collected when you browse our website for the services we offer, such as your visit to our Website, your usage of the Services, and your web browsing. That information may include your IP address, your operating system, your browser ID, your browsing activity, and other information about how you interacted with our Website;
Cookies and tracking: Our partners and we may use various technologies to collect and store information when you use our Services, and this may include using cookies and similar tracking technologies on our Website, such as pixels and web beacons, administer the website, track users’ movements around the website, serve targeted advertisements, and gather demographic information about our user base as a whole;
Information from other sources:From time to time, we may obtain information about you or your Subscribers from third-party sources, such as included but not limited to public databases, social media platforms, third-party data providers and our joint marketing partners.

What do we use your data for?

Part of the data is used to ensure the website’s proper functioning. Other data can be used to analyse how visitors use the site and also for offering you our services in the best way possible and to bill and collect money owed to us;

To promote the use of our services to you and others. For example, if we collect your Personal Information when you visit our Website and do not sign up for any of the Services, we may send you an email inviting you to sign up. If you use any of our Services and think you might benefit from using another Service we offer, we may send you an email about that. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email we send. In addition, we may use the information we collect to advertise our Services to you or suggest additional features of our Services that you might consider using. In addition, we may use your Personal Information to advertise our Services to potential or other users like you;

To send you System Alert messages. For example, we may inform you of temporary or permanent changes to some of our services, such as planned outages, new features, version updates, releases, abuse warnings, and changes to our Privacy Policy;

Account data: We may use your information for the account data and may be processed to operate our websites, providing our services, ensuring the security of our websites and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our websites and business;

Transaction data: We may process information relating to transactions, including purchases of services, that you enter into with us and/or through our websites (“transaction data”). The transaction data may be processed to supply the purchased services and keep proper records of those transactions;

Newsletter data: We may process information that you provide to us to subscribe to our newsletters and other notifications (“newsletter data”). The newsletter data may be processed to send you the newsletters and other notifications and analyse their use. The legal basis for this processing is consent;

Message data: We may process information contained in or relating to any communication you send us by email or any similar communications system (“message data”). The message data may include the communication content and metadata associated with the communication. The message data may be processed for communicating with you (including sending you sales or marketing materials) and record-keeping where appropriate.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time if you have further questions about the issue of privacy and data protection.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data.

Contact form

Should you send us questions via the contact form, or request any registration, services, applying for a job vacancy, etc., we will collect the data entered on the form, including the contact details you provide, to answer your question (s) and request (s). We do not share this information without your permission.

You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request).

Information Collection and Use:

Your use of our portal constitutes a business relationship and agreement wherein we provide travel and tourism-related services for your use. In exchange, Moonline reserves the right to use the contact information collected during site submission to deliver notices regarding changes or updates to our services, provide free newsletters, inform you of additions to our portal, or send important announcements.

When you make reservations/bookings for flights, car rentals, hotel bookings, etc we might be obligated to provide appropriate personal information to our partner agencies/suppliers to facilitate your travel arrangements.

Personal information, which includes name, IP address, email address, mailing address, telephone number, credit card information, and travel information, etc. that you provide us voluntarily will be further transmitted and processed using secure SSL (Secure Socket Layer) encryption, which enables your browser to scramble and encode your information before it is transmitted to our servers.

You may remove yourself from any or all of our notice and announcement mailings at any time if you wish so by unsubscribing. Any mailing received from our company is identified and includes a valid company email address.

Is personal information transferred overseas?

We may disclose your personal information to certain overseas recipients, we ensure that any such international transfers are either necessary for the performance of a contract between you and the overseas recipient or are made subject to suitable safeguards as required by applicable local data protection laws.

Registration

Members/users are asked to provide certain personal information when they sign up for our Services, including name, address, telephone number, email etc. The personal data collected during the registration process is used to manage each Member’s account (for billing purposes, etc.). Moonline does not rent or sell email addresses or any other personal data.

In instances where Moonline and an affiliated company or a partner jointly promote the Services, we may provide the partner certain personal information who subscribed to the Services as a result of the joint promotion for the sole purpose of allowing us and the partner to assess the outcome of the promotion. In this case, the partner may not use personal information for any other purpose.

Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to accept cookies under certain conditions automatically, always reject them, or automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

We mainly use cookies for the following purposes:

Authentication and navigation – we use cookies to identify you when you visit and through our website;
Shopping cart – we use cookies to maintain the state of shopping carts as you navigate our website;
Personalisation – we use cookies to store information about your preferences and to personalize our website for you;
Security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
Analysis – we use cookies to help us to analyse the use and performance of our website and services.

A “cookie” is a small data file that can be placed on your hard drive when visiting certain websites. Moonlinetravel.com may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks. If you are a Member, we will use a cookie to save your settings and provide customizable and personalized services. These cookies do not enable third parties to access your customer information.

Advertisers and partners may also use their cookies. We do not control the use of these cookies and expressly disclaim responsibility for information collected through them.

You may remove yourself from any or all of our notice and announcement mailings at any time if you wish so. Any mailing received from our company is identified and includes a valid company email address.

Security

Your personal information is stored in a protected server. Access is restricted to Moonline staff only.

Moonline does not store any credit card information, as all transactions are processed by PayPal or other third-party approved Credit Card processors.

Cybersecurity is also adopted by the portal in order to achieve protection against criminal or unauthorized access or use of electronic data. We apply appropriate security measures on our systems (such as access permissions, anti-virus software…) to prevent the loss, destruction, falsification, alteration and leakage of your data and personal information.

The website shall also exert all possible efforts to ensure that external parties who have access to the data maintain strict controls and confidentiality.

The Portal shall implement the following security measures:

Encrypted data, whether stored in the e-service or transmitted to our servers, thus making it unreadable as it flows over the internet.
Secure authentication (using login credentials, security PIN, fingerprint, QR code, etc.), which allows you to access the website using your credentials only and requests you to change your password regularly.
Automatic time out, which automatically signs you out after a period of inactivity.
Remote data wipe, which can be executed remotely by the portal or by yourself if the phone is lost or stolen. This action wipes your data as well as the keys used to encrypt said data and information.

Updating information

Please let us know if the personal information we hold about you needs to be corrected or updated.

Questions & Concerns

If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or if you have a concern about how we have handled any privacy matter, please use our email address and/or contact form/details to send us a message.

Change of Ownership

In the event of a change in ownership or a direct merger or acquisition of Moonline with another entity or multiple entities, all (or selected proportion) of Moonline customer information (including email addresses) may be transferred to a separate entity (s). All Moonlinetravel.com subscribers and registered users have to check and review the Privacy Policy to become aware of any policy changes. Subscribers and users may choose to access and modify any of their registration and subscription information at that time.

Changes to this Privacy Policy

This privacy policy is reviewed from time to time, and periodic changes may be made to our policies regarding those reviews. All updates and amendments are effective immediately upon their uploading on our website. For the most recent version of the Privacy Policy, it is advised to check back on this page to ensure that you have the latest version of our privacy policy and stay informed of changes that may affect you, as your continued use of the Website signifies your continuing consent to be bound by this Privacy Policy.

If significant changes are made in how your personal information is used, we will post a prominent announcement on our site notifying you of the change.

Thank you for visiting and using the Moonlinetravel.com portal and also for reading this document.